By checking this box I verify that I am at least 18 years of age and have read, understand  and accept the following terms and conditions.

Returns are within 14days of date of purchase.  You must notify us if you want to return or exchange an item.  Item(s) must be unaltered, in new condition, free from damage and  or use to be eligible for return or exchange.  Shipping charges are at your expense. If you still have questions please contact us at info@treasuredcountrygifts.com .

*Bath and Body Products are not returnable for sanitary reasons.

*Jewelry items are not returnable for sanitary reasons.

* Shipping fees are non refundable.

*Damaged, used or worn products do not qualify for exchange or refund.

* Notify us immediately for shipping damages. Please include pictures.

* Notify us by email within 3 days of delivery if you would like to return or  exchange.  Shipping both ways is at your expense.

*If you wish to return an item ordered you must notify us via email before sending the package back. Failure to do so can and will make a refund less shipping costs and a 25% handling fee.

*All photos and text on the website are the property of Treasured Country Gifts.com, Inc. and not to be used without written permission.  Doing so can and will result in court proceedings which will be conducted in Berks Country Pennsylvania at your own expense as well as any and all legal fees paid by the offender. ZIM BOARDS is a subsidiary of Treasured Country Gifts.com, Inc. and the same applies for all photos and text.

* We reserve the right not to sell to individuals or anyone at our discretion.

Custom Orders are not returnable

Our Sales Territory and Lead Time

ZIM BOARDS  only and ships furniture into the lower 48 contiguous States (United States of America).  Lead times for all custom ordering is 4-12 weeks.  Shipping can take up to 1 weeks depending on your location.

Order by phone or e-mail:  Ordering over the phone or e-mail puts you in contact with a TCG Representative who can answer questions or support requests.  Ordering by phone or email will also allow you to use our 50% deposit payment program.

Order Confirmation-  After receiving your deposit a TCG/ZIM Boards will contact you by phone or email to confirm your order details prior to releasing the order to the woodshop.

Deposit Receipt - Regardless of how you choose to pay for your  TCG-ZIM Boards will send you a receipt of deposit within 48 hours of receiving the deposit via email or fax, mailed upon request.  It will include the estimated shipping charges if applicable .  When your order is complete, you will be sent a request for final payment (balance and shipping)

Cancellation- From the time of receiving your TCG order confirmation-receipt you will have 72 hours to cancel your order- canceling an order after 72 hours, we will retain 30% of the deposit (not including shipping) and refund you the balance.

Payment Methods Accepted- VISA, Mastercard, Money-order, Certified or personal check(must clear)Wire Transfer.  Any personal check that does not clear will have a $50 fee added.

Returns-your ZIM Boards order was made specifically for you- all  purchases are final.  It is your responsibility to make sure the furniture will fit through doorways and stairs on its way to its final destination.  In the rare case that we accept a return , we will charge a 25% restocking fee (less shipping)-additionally you will be responsible for any and all return shipping costs.

Quality of Workmanship- ZIM Boards are made in Lancaster County Pennsylvania by  craftsmen.  ZIM Boards are made of solid hardwood  and are intended for normal indoor use and wear.  Misuse or neglect associated with damages from impact (dents, gouges) or burning (high temperature items coming into contact with wood) it being used outside or using in a way it is not designed to be used, spilling of any caustic chemicals or any and all other misuse or neglect are not covered by warranty. Additionally, we have no control over extreme levels (+/-) of humidity that can cause wood to expand and contract and therefore not covered under warranty.

DISPUTES- A dispute related to  ZIM Board item by a third party woodworker that you purchased through Treasured Country Gifts.com, (TCG) that can not be resolved by  1.  through the limited warranty, 2. Occurs outside the limited warranty period, 3. Is not covered by the limited warranty or 4. involves any other dispute, the customer must resolve said dispute directly with the third party manufacturer.  All disputes relating to in any way to any product(s) sold through TCG will be resolved by binding Arbitration rather than in court, except the customer may declare claims in small claims court when qualified.  The Federal Arbitration Act  and Federal Arbitration Law apply to this agreement.  The venue for any dispute hereunder, shall be in Berks County Pennsylvania or the place of business of the third party manufacturer.  If for any reason a claim/dispute proceeds in court rather than arbitration, "we each" waive the right to a jury trial.  For any dispute hereunder, the prevailing party shall be entitled to receive a reimbursement for fees and costs, including attorney's fees arbitration fees and costs, and court costs.  Treasured Country Gifts (TCG) reserves the right to make changes to our website, printed material, policies, terms of service, and these Terms and Conditions at any time.

* A Treasured Country Gifts.com, Inc. Invoice/Receipt serves as a legally binding contract between the said customer and TreasuredCountryGifts.com,Inc. pursuant under Pennsylvania State Law.

*Placing an Order for ZIM Boards signifies you have read , understood and accept the Terms and Conditions specified here on the TreasuredCountryGifts.com website. Available by mail by request

* All claims related to the TreasuredCountryGifts.com website, services provided through the website are governed by the laws of the state of Pennsylvania.

IMPORTANT FACTS-

1.  ZIM Boards is owned and operated by Treasured Country Gifts.co, Inc. ( a Pennsylvania Corporation)

2. Our products are hand made and can take 3-10 weeks to build.

3. Delivery depending on size or the order and destination can take 1 weeks.

4. We will email you shipping details prior to your order shipping.

5. Interruptions to your delivery that include but are not limited to bad weather, traffic, uncontrollable events may occur which neither TCG or the shipper have no control.

6. The customer is responsible for the planning of how the order will fit through doorways, hallways elevators or staircases.  We cannot offer returns/refunds for orders that does not fit. problems or change a destination address charges while the shipment is in transit 

IMPORTANT: Shipment Inspection

All damage must be reported within 72 hours (3 days).

Photographing any damage is highly encouraged and those photos can be emailed along with your order number to: info@treasuredcountrygifts.com

QUESTIONS? Phone, fax or email you TreasuredCountryGifts.com Customer Service Specialist.  

Treasured Country Gifts.com 

Phone: 610-856-1223 Monday -Friday 8:30am-4:30pm Eastern

E-mail:  info@TreasuredCountryGifts.com

**ZIM Boards Furniture is a subsidiary of TreasuredCountryGifts.com,Inc.